Shipping policy

SHIPPING POLICY

Thank you for shopping with GlowNest. This Shipping Policy explains our order processing, delivery, tracking, and shipping procedures.

ORDER PROCESSING

Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During holidays, promotional periods, or periods of unusually high demand, processing may take longer.

After your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.

SHIPPING LOCATIONS

We currently ship to eligible addresses within the United States.

Certain products or destinations may be unavailable because of supplier, carrier, legal, or logistical restrictions. If we are unable to ship your order, we will contact you and issue a refund for the affected item.

SHIPPING COSTS

Standard shipping is currently free for eligible orders within the United States unless a different charge is clearly displayed at checkout.

Any available shipping costs will be shown before you complete your purchase.

ESTIMATED DELIVERY TIME

Estimated delivery after order processing is generally:

United States: 5–15 business days

Delivery times are estimates and are not guaranteed. Delivery may take longer because of carrier delays, severe weather, holidays, customs processing, high order volumes, remote destinations, or other circumstances outside our reasonable control.

FULFILLMENT LOCATIONS

To provide efficient delivery and product availability, orders may be shipped from different fulfillment centers or supplier locations.

If your order contains multiple items, the items may arrive separately and at different times. You will not be charged additional shipping fees solely because an order is divided into multiple packages.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided during checkout.

Tracking information may require several business days to update after the shipping confirmation is issued. Temporary delays in tracking updates do not necessarily mean that the package has stopped moving.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate delivery address.

Please review your address carefully before submitting an order. Contact us immediately at aybikeshevket@gmail.com if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. GlowNest is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information supplied by the customer.

If a package is returned because of an incorrect address, refusal, or failure to collect it, additional shipping charges may apply before it can be resent.

DELAYED ORDERS

If your order has not arrived within the estimated delivery period, please check the tracking information first.

If there has been no tracking update for seven business days or the order is significantly delayed, contact us at aybikeshevket@gmail.com with your order number.

We will contact the appropriate fulfillment partner or shipping carrier and assist with investigating the shipment.

LOST PACKAGES

If tracking indicates that a package may be lost, contact us as soon as possible.

We will investigate the shipment with the carrier or fulfillment partner. Depending on the investigation result and applicable law, we may offer a replacement or refund.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it:

Check the delivery address on your order.
Look around the property, mailbox, reception area, or other safe locations.
Ask household members, neighbors, building staff, or reception personnel.
Contact the shipping carrier for delivery details.
Contact us at aybikeshevket@gmail.com if the package still cannot be found.

We will assist with an investigation, but we cannot guarantee a replacement or refund when the carrier confirms successful delivery to the correct address, except where required by applicable law.

DAMAGED OR INCORRECT ITEMS

Please inspect your package after delivery.

If an item arrives damaged, defective, or incorrect, contact us promptly at aybikeshevket@gmail.com. Include your order number and clear photographs or videos of the product and packaging.

We will review the issue and provide an appropriate resolution according to our Return and Refund Policy.

CUSTOMS, DUTIES, AND TAXES

International orders, where available, may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless stated otherwise at checkout, customers are responsible for these charges. GlowNest does not control customs processing times or government-imposed fees.

ORDER CHANGES AND CANCELLATIONS

We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or has been submitted for fulfillment.

Approved refunds for cancelled orders will be returned to the original payment method.

CONTACT US

For shipping questions, contact:

GlowNest
Legal business name: SHAVKET GLOBAL LTD
Email: aybikeshevket@gmail.com
Business address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Phone: +90 551 091 8503